Terms & Conditions

Welcome to Rover Jackets. We encourage all customers to carefully review our Terms and Conditions before using our website or placing an order. By accessing this website and purchasing any product from our site, you agree to comply with the terms, policies, and conditions mentioned below. These terms establish a legal agreement between the customer and the company regarding the use of our website, products, and services.

By placing an order on our website, you confirm that all information you provide is accurate, complete, and up to date. Any fraudulent, misleading, or false information may result in the cancellation of an order or the restriction of services.

Website Usage

Customers are expected to use the website responsibly and lawfully. Any misuse of the website, unauthorised activities, or violation of these terms may result in account suspension or denial of access to our services.

Our website content, including images, logos, graphics, text, and product descriptions, is the intellectual property of Rover Jackets and may not be copied, reproduced, or distributed without written permission.

Order Process

Our ordering process is designed to be simple and user-friendly. Once an order is successfully placed, an automatic confirmation email will be sent to the customer. If you do not receive a confirmation email within 24 hours, please contact our Customer Support team to verify your order status.

We reserve the right to cancel or refuse any order due to product availability, payment issues, pricing errors, or suspected fraudulent activity.

Secure Payment Methods

We offer secure online payment options for a safe shopping experience. Customers can make payments through trusted payment providers, including:

Visa
American Express
Apple Pay
Bancontact
Diner club
Discover
Google pay
Klarna
Maestro
Union Pay
MasterCard
Shop Pay

All transactions on our website are protected by Secure Sockets Layer (SSL) encryption. Rover Jackets does not store sensitive payment information without customer authorisation.

Customer Satisfaction

Customer satisfaction is one of our highest priorities. Our support team is committed to providing professional assistance regarding products, sizing, orders, shipping, and exchanges. We continuously strive to offer high-quality products at competitive prices while maintaining excellent customer service standards.

Shipping Policy

Shipping times and charges may vary depending on the destination country and shipping method selected during checkout. Orders generally require processing and handling time before shipment.

Free shipping may be available on qualifying orders for selected regions, including the USA, UK, Canada, Australia and Europe. Additional customs duties, taxes, or import charges may apply depending on the destination country’s regulations. Customers are responsible for paying any applicable customs fees upon delivery.

Safer Online Shopping

We use advanced security systems and encrypted payment gateways to maintain a secure shopping environment. Our website uses SSL encryption to safeguard customer information and financial transactions from unauthorised access.

Order Cancellation Policy

Customers may request order cancellation under the following conditions:

A processing fee may apply for cancellations initiated by the customer.
Orders cancelled within 3 days of purchase may be subject to a partial deduction from the total amount.
Orders cancelled after production or shipment has started may not qualify for full refunds.
Cancellation requests submitted after a specified period may not be accepted.

Customised or made-to-order products may not be eligible for cancellation once production begins.

Return and Exchange Policy

Customers may request returns or exchanges within the specified return period after receiving the order. Products must be returned in original condition, unused, and with all tags and packaging intact.

The following conditions apply:

Return or exchange requests submitted after the allowed timeframe may not be accepted.
Shipping costs are non-refundable.
Refund processing times may vary depending on the payment provider and the banking institution.
Returned products may be subject to inspection before approval of refund or exchange.
Damaged, worn, altered, or used products may not qualify for return or exchange.

Exchange orders may require additional processing and shipping time, depending on product availability.

Damaged or Defective Products

If your order arrives damaged or defective, please contact our Customer Support team immediately with clear photos of the issue. We will review the case and assist with replacement or exchange procedures where applicable.

Limitation of Liability

We shall not be held responsible for delays, losses, or damages caused by shipping carriers, customs authorities, natural events, technical interruptions, or circumstances beyond our control.

Changes to Terms and Conditions

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Updated policies become effective immediately upon publication on the website.