What kinds of products does Rover Jackets produce?
Rover Jackets is known for producing high-quality leather jackets, varsity jackets, bomber jackets, biker jackets, game-inspired jackets, celebrity-inspired jackets, and streetwear.
Is your jacket made of real leather?
Our products are available in real leather and premium-quality faux leather, as described. All information regarding materials is provided on our product pages.
Do you ship internationally?
Yes, Rover Jackets delivers to all countries worldwide. Shipping availability and time frames may vary by destination country.
How long does shipping take?
It takes 3–5 business days to process your order. Delivery times vary based on shipping option:
• Standard Shipping: 10–15 business days
• Express Shipping: 5–8 business days
Do you provide free shipping?
Free shipping may be offered on eligible purchases, depending on your region and promotions.
Will I need to pay customs fees or taxes?
Customs fees and taxes are not included in the product price. It is your responsibility to pay the necessary fees according to your country’s customs regulations.
How do I track my package?
After shipment, a tracking number will be provided to your email address so that you can track your purchase.
Am I allowed to cancel my order?
Order cancellations can be requested within a certain period after purchase. Orders cannot be cancelled once the product manufacturing process or shipping has started.
What is your refund policy?
Refunds and exchanges for unused items are available to customers within 15 days of receipt.
How soon will I get my refund?
It usually takes 10 to 20 business days to complete the refund process, depending on your payment processor or bank.
What payment methods do you accept?
We accept secure payments through:
- Visa
- American Express
- Apple Pay
- Bancontact
- Diner club
- Discover
- Google pay
- Klarna
- Maestro
- Union Pay
- MasterCard
- Shop Pay
Is online payment safe?
Yes. SSL encryption and payment gateways are used on our website to ensure all transactions are safe.
What happens if I receive a broken or wrong item?
If there is any damage, defect, or incorrect product, please inform our Customer Support immediately and attach the problem.
Can I order custom-sized clothing?
The availability of custom sizes depends on the products you want. It is important to check with Customer Support before placing your order.
How can I select the right size?
A comprehensive sizing guide is available on each product page, helping customers make the right choice. Should you require any additional help, we will be glad to assist you.
Is it possible to exchange my jacket for another size?
Certainly, size exchanges can be made, provided that your order falls within the required time period.
Will the colours look the same in person?
Although we make every effort to ensure colors are accurate, slight variations may occur.
Can you provide me with the contact information of your customer support?
Rover Jackets customers can reach us via our company email or via our online contact form.
Are Rover Jackets' products unisex?
Many of our jackets and streetwear items are designed to appeal to both men and women.
Do you have any sales or discounts going on?
At Rover Jackets, we constantly have promotions and discounts. Customers can join our mailing list to stay informed about all current deals.